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Conditions of Service

General Conditions of Service

Ontario Coachway cannot assume responsibility for any claims, losses, costs or other expenses arising out of injury, accident or death, damage, loss or delay of property, delay or inconvenience resulting from:

  1. the act or omission of any other party.
  2. Mechanical breakdown, government actions, labour disputes, weather conditions or any other factors beyond our control.
  3. Rider failure to follow instructions as to arrival points (Ground Transportation) in all Terminals at Toronto Pearson International Airport.

Ontario Coachway reserves the right to refuse service to anyone at any time before or during a trip his or her conduct is judged detrimental to the harmony or comfort of the trip.

Departures from any location - approximately 4 to 7 hours prior to flight, subject to weather/road conditions and location.

On door-to-door Shared-Ride Service airport wait time could be 1-3 hours.

Additional holdovers due to delayed flights and circumstances beyond our control
Delayed or missed flight arrivals are subject to a transfer fee of $25 per person for the next available sameday service. Next day service is an additional shared-ride rate per person.

View Airport Arrivals and Departures

Private Service
If your flight is delayed and you do not meet the schedule service on time the wait time is calculated after the first hour of original arrival time. For town cars and mini vans $25.00 per hour and for sprinter vans & buses $50.00 per hour.

Visa, MasterCard, American ExpressMethods of Payment
Cash, Cheque or Visa, Amex, M/C.
Returned Cheques - $40.00 service charge.

View our Luggage Policy

Any damage or illegal actions resulting from passenger's disregard or negligence will result in fines and/or costs and they will become the responsibility of the passenger.

Please note that emails are only read during business hours. Refer to Contact Us .

Online bookings are not confirmed until a agent from Ontario Coachway has given you a Confirmation Number. The booking ID is not a confirmation.

View our Cancellations Policy

Charter and Executive Service - Conditions

For overnight Charters, the driver's accommodations, meals, tolls & parking supplied by clients.


Ontario Coachway
Your destination is our destination!

Belleville & Trenton (613) 968-2058   •   Kingston & Napanee (613) 544-8162   •   Port Hope & Cobourg (905) 885-7370
Fax: (613) 968-9526
Please note that emails are only read during business hours.

Toll Free in Ontario - 1-888-677-4287

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